Whether on-premise or cloud-based, managing and maintaining server infrastructure is challenging; but with Endeavor Services Group, it doesn’t have to be!
ESG’s monitored and managed server addresses many challenges:
- How can I monitor and manage my growing number of servers and users without adding IT staff?
- How can I ensure my servers are secure as possible with the most current patches and upgrades installed?
- How can I do a better job of making sure our business applications are running always, and minimize downtime when a server device goes down?
- How can I ensure my servers and desktops are secure from security threats?
- How do I implement and enforce group policies?
ESG’s Server Management & Monitoring Services (SMMS) delivers high levels of server reliability and uptime through constant monitoring, troubleshooting, timely maintenance and pro-active administrative tasks.
|Server Manufacturers||HP, Dell, Lenovo, IBM|
|OS Editions||Windows Server 2012, 2016, Linux, VMWare|
|Management Capabilities||Connected Remote Mgmt. Card with GUI console (HP-ILO, Dell-DRAC or IBM-RSA) Installed hardware management agents.|
|Warranty||Current vendor support contract, 9x5x365 – 1 business day response time onsite.|
|Lifecycle||Hardware must not be listed as end of life by hardware manufacturer.|
|Hardware Minimums||2 GHz CPU, 16 GB ECC Memory Hardware based RAID with a redundant RAID level; (1,5,6,10) 40GB Boot Volume (25% free space required)|
|Power||Must be connected to a UPS with OS communication enabled – Dual power supplies.|
|Monitoring as a Service (MaaS)||Network Operations Centers (NOCs) staffed by trained server administrators to handle most server related incidents. Senior Server Engineer staff may also be engaged if needed/warranted.|
|Software as a Service (SaaS)||Anti- Malware and Antivirus Protection|
|SaaS Window Security Patch Management||All Core Windows OS patches are deployed after the updates pass QA, either by auto- patching or a specific scheduled time or manually once approved by the Customer. In addition to this, available critical application patches will be applied.|
|SaaS Software Distribution||Endeavor can distribute software to Endpoints. This software includes the Management Tool Suite as well as well as 3rd party applications required by our Customers.|
|SaaS Asset Tracking||FlexDesk configuration management tools are used to track basic server information.|
|Change Management||Minimize service downtime by ensuring that requests for changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled and consistent manner.|
|Problem Management & Exception |
|Ensuring the right processes are followed at every step to Preventing recurring incidents, and the service disruptions they can cause.|
|Active Directory Management||Includes domain, site and Organizational Unit (OU) management. It also includes Active Directory issue resolution; for example, replication issues or logon failures.|
|Basic Login Scripts||Mapping drives is included.|
|NTFS and Shared folder and file |
|Access issue resolution, and shared folder creation.|
|Configuration Management:||The process of identifying and defining the configuration Items in a system. CM is also responsible for recording and reporting the status of Configuration Items and Requests for Change, as well as verifying the completeness and correctness of Configuration Items.|
|Planned and Unplanned Maintenance & Remediation||Maintenance that is performed after a fault, in hardware or software, has been found, to remediate that fault.|
|Proactive Hardware Monitoring & Management||Installed tools and skilled staff, monitor the health, status, and availability of critical components, such as a fan speed, temperature, power supply, CPU, disk utilization, memory, battery, and array status.|
|SKU:||Includes:||Monthly price per server (physical and Virtual):|
|FS-MMS-STANDARD||MaaS, Anti-malware, Anti-Virus, Windows Security Patch Management, Software Distribution, Asset Tracking, Change Management, Problems, Problem Management, AD Management, NTSF/Shared Folder/File, Configuration Management, Proactive Hardware Monitoring and Management, planned maintenance and remediation.||265.00|
|FS-PaaS||Customized (On-premise, Cloud, Hybrid)||Call|