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Future-Proof CRM Solutions to Support Digital Business

Pursuing customer-centricity as part of a digital transformation often results in changes to customer relationship management (CRM) applications. This poses a challenge for most CRM and customer experience (CX) leaders, as they need to deliver a 360-degree view of the customer and architect future-proof CRM solutions.   In 2019, the priorities of 40% of organizations will […]

CIO Agenda 2019: Take a Hard and Soft Approach to Cybersecurity

Ninety-five percent of CIOs expect cybersecurity threats to increase and impact their organizations. In most organizations, the CIO is accountable for cybersecurity. But the IT organization alone can’t provide it. The frequency of social engineering attacks (such as phishing) require broader behavioral and cultural change. Top-performing CIOs counter threats using a combination of hard and […]

6 Design Principles for Artificial Intelligence in Digital Business

Artificial intelligence (AI) can augment or automate decisions and tasks today performed by humans, making it indispensable for digital business transformation. With AI, organizations can reduce labor costs, generate new business models, and improve processes or customer service. However, most AI technologies remain immature. “To overcome this hurdle, CIOs must ensure that applications intended to […]