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Top CX Trends for CIOs to Watch

Chatbots, virtual assistants and robots drive seamless and effortless experience, and their usage is bound to increase. Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. However, CIOs and customer experience (CX) leaders wonder which CX […]