Cloud to Represent 75% of Total Spend on CRM in 2019

In 2019, spending on software as a service (SaaS) will reach approximately $42 billion and represent 75% of total customer relationship management (CRM) software spend, continuing the rapid decline of on-premises deployments. Since 2016, sales software has the highest proportion of CRM software spending in the cloud, although marketing, customer service and support, and digital […]