Category Archives: Business and Technology

Top CX Trends for CIOs to Watch

Chatbots, virtual assistants and robots drive seamless and effortless experience, and their usage is bound to increase. Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. However, CIOs and customer experience (CX) leaders wonder which CX […]

3 Ways CIOs Get the Growth Mindset Wrong

When researchers told teachers that a certain group of children were high performers with greater intelligence than other students, teacher expectations for the higher-performance students increased. In turn, those children’s performance improved, and they ended the year with more improved IQ scores. These students received more feedback, more opportunities and more attention. But in reality, […]

ACLU Blasts Clearview’s Facial Recognition Accuracy Claims

The American Civil Liberties Union earlier this week criticized facial recognition tool developer Clearview for making misleading claims about the accuracy of its product. Clearview apparently has been telling law enforcement agencies that its technology underwent accuracy testing modeled on the ACLU’s 2018 test of Amazon’s Rekognition facial recognition tool. For that test, the ACLU […]